& Fast, Friendly Service
- Instantaneous reporting with a ‘real time’ view of your freight status from our Dispatch Command Center:
- In-truck GPS and digital status messaging current to 15 minutes
- Customerized™ status messages, tailored to your requirements
- Insta-Doc™: Internet-based Freight Documentation Retrieval (24/7)
- Five years’ worth of Freight Documentation Retrieval
- Customer-Carrier electronic interfaces, completely Customerized™ for you, deliverable in any report format and at your preferred frequency.
- 100 percent paperless processes
- The most highly qualified and best supported Dispatchers
- Driver retention and competence among the highest in the industry
- Customer service that’s Customerized™ for you with customer service representatives completely dedicated to their individual accounts.
- Shipment status current to 15 minutes
- Your freight Status Events are completely Customerizable™ to your requirements
- Consistent on-time performance for high volume accounts in the area. Rail Delivery Services has achieved 99-100 percent for national accounts for five years (major retailers).
- Personalized WebTrak™ access
- Personalized Insta-Doc™ access
- After-hours management resources always available
Bid Rates Give Access to the Largest Pool of Domestic Intermodal Power in the Area:
- Over 90 digitally connected tractors operating daily
- Drivers consistently available to handle customer emergencies
Insta-Doc™, a Rail Delivery Customizable Service
- All transportation documents scanned and available on the Internet within 48 hours of service completion
- Your documents retained and available for five years from service completion
WebTrak™, Rail Delivery Internet-secured Access to Your Freight Status
- Real-time secured access
- Driver location, speed and status of freight movement
- Dispatch movement notes containing all shipment actions
- Viewable by unit number, customer order, bill of lading, shipper and receiver
Rail Delivery Services assures the accurate, proactive and timely status of freight communications, performs pick-up and delivery on time and provides complete and current information on work-in-progress, seven days, 24 hours a day, in multiple formats easily and quickly accessible.
It’s easy to see that Rail Delivery Services offers many valuable, efficiency-based services not offered by other carriers, while making electronic access available to you 24/7 and Customerizing™ all services to your needs.